1. Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to ACE FUTURE SDN BHD.
- “Goods” refers to the items offered for sale on the Service, including computer components, computer peripherals, motherboards, RAM, SSDs, HDDs, headphones, keyboards, mice, and related accessories.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Company’s website, accessible from https://aceftr.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Website” refers to https://aceftr.com and all associated pages, features, and services operated by the Company.
- “Customer” refers to any individual or entity that accesses the Website, purchases Goods, or otherwise uses the Service.
- “Account” refers to a registered customer account created on the Website.
- “Products” refers to all Goods displayed, advertised, or offered for sale through the Website.
- “Content” refers to all text, images, graphics, logos, product descriptions, videos, software, designs, and other materials available on the Website.
- “Third-Party Provider” refers to any external payment processor, courier company, manufacturer, distributor, warranty provider, or other service provider involved in fulfilling an Order.
These Terms and Conditions govern Your access to and use of the Service, including any purchase of Goods through the Website.
2. Acceptance of Terms
By accessing or using the Website, placing an Order, or purchasing any Goods from Us, You acknowledge that You have read, understood, and agreed to be bound by these Terms and Conditions.
If You do not agree to these Terms and Conditions, You should discontinue using the Website and refrain from placing Orders.
We reserve the right to update, amend, or replace any part of these Terms and Conditions from time to time. Changes will take effect when published on the Website, unless otherwise stated. Your continued use of the Service after any changes have been published constitutes acceptance of the revised Terms and Conditions, to the extent permitted by applicable law.
It is Your responsibility to review these Terms and Conditions periodically.
3. Eligibility and Use of the Website
You must have the legal capacity to enter into a binding agreement under applicable Malaysian law to place an Order through the Website.
If You are purchasing Goods on behalf of a company or another legal entity, You represent that You have the authority to bind that entity to these Terms and Conditions.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Service.
You must not:
- Use the Website for any unlawful, fraudulent, or deceptive purpose.
- Attempt to gain unauthorised access to the Website, its servers, databases, or related systems.
- Interfere with the operation, security, or functionality of the Website.
- Introduce malicious software, viruses, or harmful code.
- Use automated systems to scrape, copy, or collect Website information without Our permission.
- Provide false, misleading, or incomplete information when creating an Account or placing an Order.
- Engage in activities that may damage the Company’s reputation, business operations, or legitimate interests.
We reserve the right to restrict or suspend access to the Website where reasonably necessary to protect the Company, its customers, or the integrity of the Service, subject to applicable law.
4. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on the Website are accurate and current.
However, certain product information may be provided by manufacturers, distributors, or other third parties. We cannot guarantee that all information will be free from errors, omissions, or changes.
Product photographs are provided for illustrative purposes. Actual products may differ slightly in appearance, colour, packaging, labelling, or included accessories due to manufacturer revisions, photography, display settings, or other circumstances.
Such differences do not remove any rights You may have where the Goods fail to conform to their description or applicable legal requirements.
We do not guarantee that all Goods displayed on the Website will remain available at all times. Product availability may change due to stock levels, supplier availability, manufacturing changes, or other operational circumstances.
We reserve the right to update product information, discontinue Goods, or correct inaccurate listings. Where an accepted Order is materially affected by an error or unavailability, We will contact You and provide an appropriate resolution in accordance with applicable law.
5. Product Compatibility and Technical Specifications
Computer components and peripherals may have specific compatibility, connectivity, power, software, firmware, and installation requirements.
Before placing an Order, You are responsible for reviewing the published specifications and determining whether the selected Goods are suitable for Your intended use.
For example, motherboard and processor compatibility, RAM generation and supported speeds, storage interfaces, physical dimensions, power supply requirements, operating system support, and peripheral connectivity may affect product compatibility.
We encourage You to consult the manufacturer’s documentation or contact Us for clarification before purchasing if You are uncertain about compatibility.
Unless expressly stated otherwise in the product listing or separately agreed in writing, We do not undertake to verify the compatibility of every component in Your existing computer system.
Nothing in this section excludes or limits any rights You may have where Goods are defective, incorrectly described, or otherwise fail to meet applicable legal requirements.
6. Pricing and Taxes
All prices displayed on the Website are stated in Malaysian Ringgit (MYR), unless otherwise specified.
We make reasonable efforts to ensure that prices are accurate. However, pricing errors, typographical mistakes, technical errors, or incorrect promotional information may occasionally occur.
If We identify a material pricing error before an Order is accepted, We may contact You to confirm whether You wish to proceed at the correct price or cancel the affected Order and receive a refund where payment has been collected.
We will not knowingly charge You an incorrect price without providing an appropriate resolution.
Prices may change from time to time. Any price changes will not affect an Order that has already been accepted, except where otherwise permitted by law or agreed with You.
Applicable taxes, delivery fees, handling charges, and other additional charges will be displayed or disclosed during checkout where required.
You are responsible for reviewing the final Order total before completing Your purchase.
7. Orders and Order Acceptance
When You place an Order through the Website, You are making an offer to purchase the selected Goods subject to these Terms and Conditions.
After You submit an Order, We may send an Order confirmation or acknowledgement by email. An acknowledgement of receipt does not necessarily mean that Your Order has been accepted.
An Order will be accepted when We expressly confirm acceptance or otherwise communicate that the Order has been accepted in accordance with Our ordering process.
We reserve the right to decline, reject, or cancel an Order where reasonably justified, including circumstances involving:
- Goods that are unavailable or discontinued.
- Incorrect product information or pricing errors.
- Suspected fraud, unauthorised transactions, or payment irregularities.
- Incomplete, inaccurate, or unverifiable Order information.
- Suspected resale, bulk purchasing, or other activity contrary to published purchasing restrictions.
- Circumstances in which fulfilment is prohibited by law or cannot reasonably be completed.
Where We cancel an Order after payment has been received, We will arrange a refund of the amount paid for the cancelled Goods, subject to applicable law and the relevant payment provider’s processing procedures.
We will notify You of material cancellations and, where appropriate, discuss available alternatives.
8. Customer Information and Accounts
You may be required to provide personal information, delivery details, contact information, and payment-related information to place an Order or access certain features of the Website.
You agree to provide accurate, complete, and up-to-date information.
If You create an Account, You are responsible for maintaining the confidentiality of Your login credentials and for activities conducted through Your Account, subject to applicable law.
You must notify Us promptly if You suspect unauthorised access to Your Account or discover any security breach affecting Your account information.
We may suspend or restrict an Account where there is reasonable evidence of fraud, misuse, security risks, or a violation of these Terms and Conditions.
We will handle personal information in accordance with applicable Malaysian data protection laws and Our Privacy Policy.
9. Payment Terms
Payment must be completed using the payment methods made available during checkout.
Available payment methods may include online banking, debit cards, credit cards, electronic wallets, or other supported payment services, depending on the options displayed on the Website.
We do not guarantee that every payment method will be available for every Order.
By submitting payment information, You represent that You are authorised to use the relevant payment method.
We may use third-party payment processors to facilitate transactions. Payment processing may be subject to the terms, privacy policies, and security procedures of those providers.
We do not intentionally store full payment card details unless such storage is lawfully supported by the relevant payment infrastructure and disclosed where required.
An Order may be delayed, placed on hold, or cancelled if payment is declined, remains unverified, or is reasonably suspected to be unauthorised.
Any refund will generally be processed through the original payment method where reasonably possible. The time taken for the funds to appear in Your account may depend on the payment provider or financial institution.
10. Promotions, Discounts, and Vouchers
From time to time, We may offer promotional prices, discount codes, vouchers, bundles, or other special offers.
Promotions may be subject to specific terms, including validity periods, eligible Goods, minimum purchase amounts, redemption limits, or customer eligibility requirements.
Unless expressly stated otherwise:
- Promotional offers cannot be exchanged for cash.
- Discount codes must be applied according to the instructions provided.
- A promotion may not be combined with other promotions.
- Each promotion is valid only during its stated validity period.
- Expired or invalid discount codes will not be honoured.
We reserve the right to correct promotional errors or withdraw a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers through accepted transactions.
If a promotional offer affects an Order that has already been accepted, We will handle the matter fairly and in accordance with the published promotional terms and applicable law.
11. Shipping and Delivery
We deliver Goods to the locations and addresses supported by the Website at the time of checkout.
Available delivery options, estimated delivery periods, shipping fees, and any applicable restrictions will be communicated during the purchasing process or in Our Shipping Policy.
Delivery estimates are provided in good faith but may be affected by circumstances beyond Our reasonable control, including courier delays, public holidays, severe weather, transportation disruptions, operational issues, or incorrect delivery information.
You are responsible for providing a complete and accurate delivery address and contact number.
If delivery fails because of incorrect information, an unavailable recipient, or other circumstances attributable to You, additional delivery charges may apply where lawful and disclosed.
We will make reasonable efforts to assist You in tracing delayed, missing, or damaged deliveries.
If Your Order is not delivered within the applicable delivery period, please contact Us at acefuturesb@outlook.com so that We can investigate and provide an appropriate resolution.
Nothing in these Terms and Conditions removes any rights You may have under applicable law in relation to delayed, missing, or undelivered Goods.
12. Inspection Upon Delivery
You are encouraged to inspect the external packaging and Goods promptly upon delivery.
If You receive Goods that appear damaged, defective, incomplete, incorrect, or inconsistent with the Order, please contact Us as soon as reasonably practicable.
Where appropriate, You should provide:
- Your Order number.
- A description of the issue.
- Clear photographs or videos of the affected Goods and packaging.
- Relevant delivery or courier information.
- Any other reasonable information necessary to assess the matter.
For computer components, We may request photographs of product labels, serial numbers, seals, or packaging to verify the Goods and determine the appropriate next steps.
Please retain the original packaging and included accessories until any reported issue has been assessed, where reasonably possible.
Failure to report an issue immediately does not automatically remove any rights You may have under applicable consumer protection laws.
13. Returns, Refunds, and Exchanges
Our returns, refunds, and exchanges are subject to Our applicable Return and Refund Policy and Malaysian law.
Goods may be eligible for a return, refund, replacement, repair, or other appropriate remedy where, for example:
- The wrong Goods were supplied.
- The Goods do not match their advertised description or specifications.
- The Goods arrive damaged or defective.
- The Goods fail to meet applicable statutory guarantees or other legal requirements.
- Another circumstance gives rise to a remedy under applicable law.
Where appropriate, We may request evidence to assess the reported issue. Such evidence may include photographs, videos, serial numbers, packaging information, or a reasonable inspection of the Goods.
Approved remedies will depend on the circumstances, the nature of the issue, the applicable policy, and the remedies required or permitted by law.
For change-of-mind returns, eligibility may depend on the terms of Our published policy. We do not guarantee that every change-of-mind request will be accepted.
Nothing in this section excludes, restricts, or modifies any non-excludable consumer rights.
14. Refund Processing
Where a refund is approved or required by law, We will communicate the applicable refund arrangements.
Refunds will generally be made through the original payment method unless another lawful arrangement is agreed upon.
The time required for a refund to be credited may vary depending on the payment processor, bank, or financial institution.
Where a return is required, We will provide reasonable instructions regarding the return process, including the return address and any applicable arrangements for delivery costs.
Responsibility for return shipping costs will depend on the reason for the return, Our published policy, any agreement between the parties, and applicable law.
We will not impose a return condition or administrative requirement that unlawfully prevents You from exercising Your statutory rights.
15. Manufacturer Warranties and Product Defects
Certain Goods may be covered by a manufacturer’s warranty or another applicable warranty.
Warranty coverage, duration, exclusions, claim procedures, and service arrangements may vary by product and manufacturer.
Where relevant, warranty information will be provided in the product listing, product documentation, or accompanying warranty materials.
You may be required to provide proof of purchase, serial numbers, product photographs, or other reasonable information when submitting a warranty claim.
A manufacturer may exclude certain damage from its voluntary warranty, including damage caused by misuse, liquid exposure, unauthorised modification, improper installation, or physical impact, according to the applicable warranty terms.
However, any manufacturer warranty is separate from and does not automatically replace Your statutory rights against the seller under applicable law.
Nothing in this section limits any remedy available to You where Goods fail to comply with applicable legal requirements.
16. Installation, Handling, and Safe Use
Computer components can be sensitive to electrostatic discharge, incorrect installation, excessive force, incompatible power supplies, improper cooling, and other handling risks.
You are responsible for following the manufacturer’s installation instructions and safety precautions when installing or using Goods.
We recommend that installation be performed by a suitably qualified technician if You are unfamiliar with computer hardware installation.
Before installing components, ensure that the relevant equipment is powered off and disconnected from its power source, and follow the manufacturer’s recommended procedures.
We are not responsible for damage caused by improper installation, misuse, unauthorised modification, or failure to follow manufacturer instructions, to the extent permitted by applicable law.
This section does not exclude liability for defects in Goods or any other liability that cannot lawfully be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or the purchase or use of Goods, where such losses are legally excludable.
This may include loss of profits, loss of business opportunities, loss of data, or business interruption, where the applicable legal requirements for exclusion are satisfied.
Nothing in these Terms and Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Where the law permits a limitation of liability, the Company’s liability will be limited to the extent reasonably permitted by applicable law and the circumstances of the claim.
We do not guarantee uninterrupted, error-free, or continuously available access to the Website. Temporary interruptions may occur because of maintenance, technical faults, hosting issues, security measures, or circumstances beyond Our reasonable control.
18. Website Availability and Technical Errors
We endeavour to keep the Website operational, secure, and accessible. However, We do not guarantee that the Service will always be available without interruption.
The Website may occasionally experience downtime, delays, bugs, display errors, or technical issues.
We reserve the right to maintain, modify, suspend, or discontinue all or part of the Website where reasonably necessary for operational, security, or business reasons, subject to applicable law and any contractual obligations already undertaken.
We will take reasonable steps to address material technical problems that affect customer transactions.
If a technical error affects Your Order, payment, or access to purchased Goods, please contact Us so that We can investigate.
19. Intellectual Property
All Content on the Website, including text, graphics, logos, layout, icons, photographs, and other materials, is owned by or licensed to the Company or the relevant rights holders, except where otherwise stated.
The Website’s Content is protected by applicable intellectual property laws.
You may access and use the Website for personal, non-commercial shopping purposes.
Unless permitted by law or authorised in writing by the relevant rights holder, You must not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from the Website’s Content.
Product names, trademarks, and logos belonging to manufacturers and other third parties remain the property of their respective owners. Their appearance on the Website does not necessarily imply any affiliation, sponsorship, or endorsement.
20. Customer Reviews and Submissions
If the Website allows You to submit reviews, comments, photographs, or other content, You are responsible for ensuring that Your submissions are truthful, lawful, and do not infringe the rights of others.
You must not submit content that is fraudulent, defamatory, abusive, discriminatory, misleading, or otherwise unlawful.
By submitting content to the Website, You grant the Company a non-exclusive, royalty-free licence to use, reproduce, display, and distribute that content for purposes related to operating, promoting, and improving the business, subject to applicable law and any separate agreement.
You retain ownership of Your content, and this licence does not transfer ownership to the Company.
We may moderate, decline to publish, or remove submissions that reasonably appear to violate these Terms and Conditions or applicable law.
We will not knowingly present fabricated testimonials as genuine customer experiences.
21. Third-Party Services and Links
The Website may contain links to third-party websites or use external services, including payment gateways, courier tracking systems, manufacturer websites, and warranty portals.
These third-party services are not necessarily controlled by the Company.
We are not responsible for the content, policies, security, availability, or practices of independent third-party websites, except to the extent liability cannot lawfully be excluded.
Your use of a third-party service may be subject to its own terms and privacy policy.
We recommend reviewing those terms before providing information or conducting transactions through an external service.
The inclusion of a third-party link does not constitute an endorsement unless expressly stated.
22. Privacy and Personal Data
The Company may collect and process personal information necessary to operate the Website, manage customer Accounts, process Orders, arrange deliveries, provide customer support, prevent fraud, and fulfil legal obligations.
Personal information may include names, contact details, delivery addresses, Order histories, transaction information, and communications with the Company.
Where necessary and lawful, information may be shared with service providers involved in payment processing, fulfilment, delivery, website hosting, customer support, security, or legal compliance.
We will handle personal information in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010, as amended, where applicable.
Further information about the categories of personal data collected, purposes of processing, disclosures, retention, and applicable rights will be provided in Our Privacy Policy.
You may contact Us at acefuturesb@outlook.com regarding privacy-related enquiries.
23. Prohibited Conduct and Fraud Prevention
You must not use the Website in connection with fraudulent transactions, payment abuse, identity misuse, chargeback fraud, or other unlawful conduct.
We may conduct reasonable checks to verify Orders, investigate suspected fraud, protect customer information, and comply with legal requirements.
Where an Order presents a reasonable security or fraud concern, We may request additional verification or temporarily suspend processing while the matter is investigated.
We may cancel an Order or restrict access to the Website where there are reasonable grounds to believe that fraudulent or unlawful activity has occurred, subject to applicable law.
Any action taken under this section will not remove rights that You may have under applicable law.
24. Indemnification
To the extent permitted by applicable law, You agree to be responsible for losses, liabilities, damages, and reasonable expenses directly arising from Your unlawful misuse of the Website, Your material breach of these Terms and Conditions, or Your infringement of third-party rights.
This provision does not require You to indemnify the Company for losses caused by the Company’s own negligence, unlawful conduct, breach of contract, or other circumstances for which liability cannot lawfully be transferred to You.
The Company will assess any claim for indemnification fairly and in accordance with applicable law.
25. Force Majeure
The Company will not be responsible for delays or failures to perform obligations to the extent directly caused by events beyond its reasonable control, including natural disasters, floods, fires, epidemics, acts of government, civil unrest, war, strikes, major telecommunications failures, transportation disruptions, or widespread infrastructure outages.
Where such an event affects an Order, We will take reasonable steps to notify affected customers and minimise disruption.
If the event materially prevents fulfilment of an accepted Order, We will discuss an appropriate resolution and provide any refund or other remedy required by applicable law.
Nothing in this section permits the Company to retain payment where a refund is legally required.
26. Suspension and Termination
We may suspend or restrict Your access to the Website where reasonably necessary due to security concerns, suspected fraud, unlawful conduct, or a material violation of these Terms and Conditions.
Where appropriate and lawful, We will notify You of the reason for the restriction.
Termination or suspension of access will not automatically cancel an existing accepted Order or remove rights and obligations that have already arisen.
Any outstanding Orders, refunds, warranties, payment obligations, or legal claims will be handled in accordance with their applicable terms and Malaysian law.
27. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or relating to the Website, the Service, or purchases made through the Company, shall be governed by and construed in accordance with the laws of Malaysia.
The parties agree to submit to the jurisdiction of the competent courts of Malaysia, subject to any mandatory jurisdictional rules and applicable consumer protection laws.
Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable Malaysian law.
Where a dispute arises, the parties are encouraged to attempt to resolve the matter through good-faith communication before commencing legal proceedings, where appropriate.
28. Dispute Resolution and Customer Complaints
If You have a complaint concerning an Order, payment, delivery, product quality, warranty, or customer service, You may contact Us using the details provided below.
We will make reasonable efforts to review the complaint, request relevant information where necessary, and communicate an appropriate resolution.
You should provide Your Order number and a clear description of the issue to assist Us in investigating the matter.
If a dispute cannot be resolved directly, You may pursue any remedies available through the relevant Malaysian authorities, consumer dispute resolution mechanisms, tribunals, or courts, as applicable.
Nothing in this section requires You to waive a statutory right or prevents You from commencing proceedings where legally permitted.
29. Severability
If any provision of these Terms and Conditions is determined by a competent court or authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.
If such modification is not possible, the affected provision shall be severed from these Terms and Conditions.
The remaining provisions will continue in full force and effect to the extent permitted by law.
30. Waiver
A failure or delay by the Company in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
Any waiver must be made in accordance with applicable law and, where appropriate, expressly communicated in writing.
A waiver of one breach does not automatically constitute a waiver of any subsequent breach.
31. Assignment
You may not transfer or assign Your rights or obligations under these Terms and Conditions to another party without Our prior written consent, except where otherwise permitted by law.
The Company may transfer or assign its rights and obligations in connection with a lawful business restructuring, merger, acquisition, or transfer of business, provided that the transfer does not unlawfully prejudice Your rights.
Any assignment remains subject to applicable legal requirements.
32. Entire Agreement
These Terms and Conditions, together with any applicable policies published on the Website, form the agreement governing Your use of the Service and purchases made through the Website, to the extent applicable.
Additional terms may apply to particular promotions, payment methods, warranties, or other services. Where additional terms apply, they should be read together with these Terms and Conditions.
If a conflict arises between these Terms and Conditions and a specific policy or agreement, the relevant provisions will be interpreted consistently where possible, subject to applicable law and any mandatory consumer protections.
33. Changes to These Terms and Conditions
We reserve the right to revise these Terms and Conditions from time to time to reflect changes in Our business operations, products, website functionality, legal requirements, or other relevant circumstances.
The revised version will be published on the Website with an updated “Last Updated” date.
Changes will apply prospectively unless otherwise required or permitted by law. They will not retrospectively remove rights or remedies that have already accrued to You.
If a material change requires additional notice or consent under applicable law, We will take the necessary steps.
We encourage You to review this page periodically.
34. Contact Us
If You have any questions, concerns, or complaints regarding these Terms and Conditions, please contact Us:
Company Name: ACE FUTURE SDN BHD
Website: https://aceftr.com
Email: acefuturesb@outlook.com
Please include Your Order number, where applicable, and a clear explanation of Your enquiry so that We can assist You more efficiently.
We will make reasonable efforts to respond to enquiries within a reasonable period.
By accessing the Website or placing an Order, You acknowledge that You have read and understood these Terms and Conditions, subject to any rights that cannot lawfully be excluded under Malaysian law.